Pinto Pools

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Reviews

• Kevin Brady

  Nov, 09 2018
  ★ ☆ ☆ ☆ ☆
  I was recommended to Pinto Pools by my Lanscaper - J Ratto Landscaping. I started using Pinto Pools for my opening and closing service. I also drove from East Quogue all the way to East Moriches to buy all my chemicals and all my pool supplies, passing many other pool supply businesses. Thses purchases add up to thousands of dollars. 2 years ago - i felt like a had a leak, and therefore called Pinto to help consult me on if i did have a leak or not, and if i did where was the leak, the liner? The Lines? The Light? etc. They kept on telling me that it is evaporation - and do the evaporation test.
  
  I did everything they asked of me. Then i did the air test and paid $400. They suggested that it was one of the lines. Then they dug up that line which I paid for. And it was not that line. Then they suggested it was the other lines. I paid thousands of dollars to ge that line replaced by digging up the patio and the flower beds. Last year, after the line replacement i felt like it was still leaking, I call Pinto and they say it is evaportation. I just kept filling the pool each week.
  
  This year i just opened the pool and 2 days later I show a Pinto representative that was at the house and he agreed that i lost way too much water to be evaporation.
  
  I then call Ed Pinto the owner - and he was disrespectful and nasty on the phone, and instead of trying to help me he said - Well you didnt spend the money to replace "both" the lines. I couldnt beleive my ears!
  
  I said Ed - I am so disappointed that this is what i get from you after being such a loyal customer and providing you thousands of dollars in work and you won't even stand behind your work to sort out my issues!
  
  It is a shame that he is hiding and won't help sort out my issues!
  
  Hopefully i can spare good folks from dealing with this man who wont stand behind his brand and help customers!
  
  

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